Terms of sale
The shopping experience on our site is simple and safe.
The order is taken over by our staff, packed and shipped in 48 h and the delivery can reach all of Italy in 1-2 working days via Pacco Celere 1.
The goods always travel at our risk to protect the buyer as much as possible.
All the items handled are original and regularly recognized by their respective parent companies in terms of assistance and after-sales service.
Transactions are protected from any risk of unwanted "capture" of data. Payment can be made through:
Advance bank transfer
Right of withdrawal
According to the right of withdrawal (or "rethinking") pursuant to Article 5 of Legislative Decree 206/05 (consumer code) for the protection of consumers which regulates distance contracts, each buyer has the right to return the purchased goods (or revoke the order placed), if the product itself does not satisfy his requests or no longer interests him, without any penalty and without having to specify the reason, no later than 14 days from the date of receipt of the goods.
To exercise the right of withdrawal, you must send a written communication by registered letter with return receipt to: Hotel Sochers Ski & Spa Funivie Saslong Spa Str. Ruacia 30 I - 39048 Selva di Val Gardena (BZ) - Trentino Alto Adige specifying the description and quantity of the products you intend to return (this communication can be sent in advance by email to email@example.com as long as it is confirmed by registered letter with return receipt within 48 hours).
Our customer service will contact you as soon as possible recommending the most suitable method for the return. In this case, the shipping costs are at your expense , as the Legislative Decree 185/99 provides that the consumer has the right of withdrawal without any penalty and that the only expenses to be borne by him are exclusively those relating to the return.
The return of the goods , in suitable packaging that protects their integrity, must be made at the aforementioned address no later than 14 days from receipt. Since the shipping costs are entirely at your expense, the choice of the vehicle to be used will in any case be at your discretion.
As soon as we have received the package with the returned product, it will be ns. take care to verify its integrity: it must in fact be complete with all the original parts including any documentation and / or accessories. In the case of damaged and / or tampered return items, it will not be possible to refund the amount paid for the purchase of the products (the integrity of the returned goods is an essential condition for exercising the right of withdrawal) .
Once the integrity of the goods has been assessed, we will refund the entire amount paid as quickly as possible: the refund, including the ORIGINAL shipping costs (the return costs are charged to the customer as specified above) will take place by the same means used by the consumer at act of its payment and in any case no later than 14 days from receipt of the notice of withdrawal.